Terms and conditions of sale

Acceptance of the conditions

Customer recognizes having acknowledgded, when placing the order, the conditions written on this screen, and expressly declares to accept them without reserve.

The present conditions of use govern the contractual relationship between eliquid.ch and its customer. Both parts are accepting those conditions without reserve.


A firm order without possibility of cancellation is placed as the customer presses the button "Confirm the order" on the confirmation page. By placing your order, you formulate us an offer to buy products you selected on our website. Eliquid.ch sends to the customer an e-mail to confirm the acceptance of the order as well as its status to the e-mail address which the customer supplies during his registration. Eliquid.ch reserves the right to cancel any order of a customer with whom a dispute concerning the payment of a previous order would exist.

In case of a mistake in the customer's delivery address provided, eliquid.ch is not responsible for the impossibility to deliver the product. In case of manufacturer delivery problem (availability), eliquid.ch will find the best solution in agreement with the customer.

Placing an order, you certify to be over 18 years old.


Pictures illustrating products do not enter the contractual field. If errors occured there, eliquid.ch responsibility cannot be liable. Technical information and links are given as information only. Technical specifications and\or contents of the delivered products can differ from manufacturer supplied data or shown data on his website. According to the setting, colors display can differ from a screen to another. We cannot guarantee that the illustrations colors correspond exactly to those of the real products.


Products prices are in Swiss francs ( CHF) or Euros ( EUR) according to the buyer’s choice on the website, excluding packaging and shipping expenses. Indicated prices respect our suppliers recommendations and are adapted to the general price level on the Swiss and European market.

Prices quoted on the order’s confirmation are valid, even in case of variation between the order’s date and the goods delivery date.

In case of valuable error on a product, eliquid.ch has the right to modify this price and offers the choice to the customer to cancel his order if the new price is not convenient for him(her).


The buyer benefits from the legal guarantee of the latent defects of the products which he purchased. Guarantee duration is the one granted by manufacturers. Second-hand products are normally without manufacturers’ guarantee.


In case of error, products imperfection or non-conformity, the buyer has 7 days after reception of the goods to return ordered products to eliquid.ch for exchange or repayment without penalty.

Every return request must be written by email to info@eliquid.ch, your number of return will be communicated to you by e-mail within 48 hours maximum. Parcel returned without a valid return number will be refused. The returned products must be complete, in their state of origin, accompanied with their accessories as well as with a copy of the invoice to which the returning number will be joined.

Return expenses are chargeable to the buyer, who must return products in the eliquid.ch shipping packaging or in an equivalent products protecting packaging. In case of non compliance with the above measures, CHF 30.- of treatment expenses will be perceived on the amount in favour of the buyer.

Data protection

Eliquid.ch makes a commitment to respect the measures of the federal law on the data protection. All the personal data given by the customer is confidential and will not be given to third parties. The customer has at any time the opportunity of modifying his personal information in the " My Account " space.


In case of dispute, the buyer will speak first and foremost to eliquid.ch who will try hard to find with him an acceptable solution for both parts. The present contract is subjected to the Swiss law. The exclusive legal for belongs to Geneva (Switzerland).

Eliquid.ch cannot be considered responsible for any kind of damages, material, immaterial or physical, that could result from a bad functioning or from a misuse of the marketed products. It's the same for the possible manufacturers’ modifications of products. The responsibility of eliquid.ch will be limited, in any case, to the amount of the order and cannot be questioned for simple errors or omissions which would remain in spite of all the precautions taken in the products presentation.

Delivery deadline

An approved order is executed as soon as possible by eliquid.ch, without any indicated precise delivery date. The delivery deadline is normally from 5 to 10 working days (see below availability of products)

Upon receiving your order, we verify the availability of the ordered product (s). In case of unavailability, we make a commitment within 30 days from the validation of the order either to deliver you the ordered product (s), to propose you a similar product to a similar price, or to reimburse if you made a bank transfer or paid from your postal account (by credit card or Postcard, we only charge you the exact amount of your delivery).

The date of validation of the order is:

  • The date you place the order by paying on-line with a credit card.
  • The date we receive the money transfer in case of payment by bank transfer or postal account.

In case of shortage of stock on one of the products in your order, we may send the rest of your order with your agreement. The deadlines are extended by full rights during delays not attributable to eliquid.ch or in case of force majeure putting eliquid.ch in the impossibility to execute part of or all the contract.

Availability of products

To guarantee the line of products included in our catalog and corresponding to our partners’ stocks and our own stock, we make an update of the majority of our products every 4 hours. It is very rare, but we want to specify that it could happen, that some articles are not in our stock anymore at the time of your order.

Articles in pre-order:

  • The date of availability is shown on the product sheet of the website.
  • The pre-order gives you the possibility of buying and thus of reserving your product in advance. This way, you’re sure to have it since its availability on the website.

Attention, the manufacturer can at any time modify the availability date. Please, note that all the products you order with your article in pre-order, will also be delivered at that time, unless otherwise specified by you.


The shipping zone for our products is limited to Switzerland for the moment. For a delivery in France, we deliver products of the following brands without any additional cost :

Neil Pryde, NPX,Cabrinhakites, JP-Australia, Bic, Takoon ,Flow

For any other destination, please send us an email and we’ll find you an advantageous solution.

You have the choice between 2 solutions:

Home delivery

Only one fixed delivery price is applied for every order, calculated on your biggest parcel (size, volume) no matter the number of articles, even if you receive your order in several sendings.

  • 15 CHF for a small parcel: snowboard bindings, boots, overalls, Lycra, little props, etc....
  • 25 CHF for a medium parcel: snowboard, kitewing, kiteboard, mast, wishbone, windsurfing cover, etc....
  • 45 CHF for a big parcel: windsurf, surf, Open Bic sailboat

Some of our deliveries are directly sent by the supplier to your address. If your order contains several articles of various brands, your delivery will probably be made in various parcels. The shippings are forwarded by post or by carrier depending on the parcel’s nature.

Please note that it is necessary to indicate a delivery address where the parcel can be received during the day (ex: workplace, etc.), as well as a telephone number where you can be reached during the day.

A transport damage has to be announced directly to the carrier. Any wrong or additional unwanted goods must be returned to the supplier immediately, within 7 days of receipt. If you don’t return the goods, they will be charged to your account.

Your invoice will be sent to you by email or at request of your part by mail.


If you live in Geneva region and wish to visit, here is our address :

Jean-Marc Tissot
20, Ch. de Cusinand
CH-1285 1285 Athenaz (Avusy)
T +41 79 471 40 27

Please leave us your name and phone number and we’ll contact you to fix an appointment at your convenience. On request, there is the possibility of home delivery for big products in the Geneva region.

Your advantages are:

  • No postal charge which can be rather important according to the nature of your order
  • Possibility of explanations and assembly of your equipment and if necessary (free)
  • Pleasure to meet

Payment methods

Credit cards

The simple and totally safe solution to pay your purchases by Eurocard, Mastercard or Visa. Data transmission and payment validation are made through the official Paypal organisation (you don’t need to have a Paypal account). Paypal automatically codes the confidential data which is transmitted between your computer and the Paypal system thanks to the SSL (Secure Sockets Layer) protocol and with a 128 bits length of encoding key (the highest level currently available on the market).

Once your order is placed, you will automatically receive a confirmation of your transaction to your e-mail address.

Paypal account

Also an interesting solution for a fast and secure payment. If you have a Paypal account, you can pay without communicating your Credit Card number.

By bank transfer

You can pay beforehand the total amount of your order on our following account:

Jean-Marc Tissot
Compte : 10-266004-5
IBAN : CH19 0900 0000 1026 6004 5

Please mention in the TRANSFER’s comments your order’s reference (for example : E20080512150). Your order is validated from the reception of your payment. To accelerate your order’s treatment, you can send it by e-mail.

By post slip

If you have no Credit Card, you can pay beforehand the total amount of your order on our post account number 10-266004-5. Please mention on the paying-in slip comments the reference of your order (for example : E20080512151). Your order is validated from the reception of your payment. To accelerate your order’s treatment, you can send it by e-mail.

In every case, the goods remain the property of eliquid.ch until reception of the due amount.